Contact our Holidays team by email or telephone using:
Email: opodosales@fleetwaytravel.com
Telephone: 0871 472 8622 (calls cost 10p per minute from a BT landline; charges from other networks may vary)
Our opening hours for sales enquiries are: 9am-9pm Mon-Sun (bank holiday Mondays: 10am-9pm; Christmas Eve and New Year’s Eve: 10am-4pm, Boxing Day 10am-9pm, closed Christmas and New Year’s Day)
Our opening hours for customer service enquiries are: Mon-Fri 9.30am-5.30pm, Sat 10.30am-5pm (bank holiday Mondays 10.30am-3.30pm, Christmas Eve and New Year’s Eve: 9.30am-1.30pm, Boxing Day 10.30am-3.30pm, closed Christmas Day and New Year’s Day)
Please note these contact details are only for Opodo Holidays. For enquiries about flights, hotels and cars, please call 0871 277 0090 (call charges as above).
This depends on your nationality and the policy of the country you are travelling to. If you have a valid UK passport and are going to an EC (European Community) country, you won’t need a visa. More advice on finding out visa requirements >
You can make a reservation either online at www.holidays.opodo.co.uk or over the telephone. Our main holiday reservations number is 0871 472 8622.
If you’re travelling outside the European Community you will need a minimum of six months’ validity on your passport (on the date of return travel).
For more advice about passport and entry requirements for specific countries, read the Foreign and Commonwealth Office (FCO) advice section >
We strongly recommend travel insurance for anyone travelling outside of the UK. If you have not already bought your travel insurance, you can arrange it by calling us on 0871 472 8622.
All Opodo holidays include flights, accommodation and all government taxes. Transfers and in-flight meals may also be included – this will be advised on the website or by your consultant at the time of booking. If you wish to add transfers, you can book them separately online with Opodo >
You can book many extras for your trip, including car hire, resort transfers, airport car parking, hotel airports and airport lounges. You can book these online with Opodo via our Travel extras section or call us on 0871 472 8622.
We accept all major payment cards.
The charges for these are as follows:
Debit cards £1.50
Credit cards 2%
American Express 3%
Diners Club 4%
Your travel documents will be sent to you in the post 3-10 days prior to your departure. If you have given us with your email address then your documents may also be emailed to you.
If you haven’t received your tickets three days before departure please call 0871 472 8622 with your booking reference at hand.
You can amend or cancel you holiday by telephoning our call centre on 0871 472 8622. Please note cancellation charges may apply.
Your check in time is two hours prior to departure (unless otherwise stated). We always advise passengers to get to the airport up to three hours before departure to avoid any unnecessary stress or queuing.
Yes, you can sign up to our free weekly newsletter with our best offers, including holiday deals, on our newsletter sign-up page >
Yes, Opodo only uses tour operators which are fully ATOL bonded. More information about ATOL >
At Opodo we offer a wide range of package holidays, which include destinations in the Mediterranean, and worldwide and tailor-made holidays, including the Caribbean, USA, Far East, Middle East and the Indian Ocean. We also offer ski and activity holidays.
We welcome feedback on your holiday experience, especially if you have encountered a problem with your reservation. Please submit all complaints to:
Customer Service Department 2nd Floor 388-396 Oxford Street London W1C 1JU
Please give us as much detail as possible in your letter.